Frequently Asked Questions

1. How can I contact you?

You can email sales@mercurysportsproducts.co.uk
Telephone 01782 411827
Fax 01782 417318

Our Address is
Unit 2 Monarch Works
Elswick Road
Fenton
Stoke-on-Trent
ST4 2SH

2. How much will delivery cost?

All items under 750gms will be sent by Royal Mail.
All other orders delivery to U.K. Mainland Scotland Borders/Lowlands and Wales will be charged £10.00 carriage + VAT. Some areas in Scotland, Scottish Islands and Northern Ireland will be charged at a higher rate this will be confirmed before dispatch. Larger items such as High Jump Areas, Hockey Goals, Table Tennis Tables and Football Goals etc will carry a surcharge. Carriage charges may change at the discretion of the company but customers would be notified before dispatch.

3. When do you deliver?

We deliver Monday to Friday during business hours
We deliver by Royal Mail, Tuffnells or Our own transport.

4. When will I receive my order?

Royal Mail 1st Class 2 days.
Royal Mail 2nd Class 2 – 5 days.
Courier service Tuffnell’s 2-3 days.
Our own transport.

5. What are your hours of business?

Monday to Friday 9am to 5pm

6. How can we help you?

To get help look for answers in frequently Asked Questions.
Email us with any query.
We have a friendly customer service team they will be able to answer all your questions.
Our office is open between 9am to 5pm Monday – Friday.

7. Do you send an invoice to me?

We send an invoice in the post when the goods have been dispatched.

8. Do you have a shop I can visit when I am in the area?

No we do not have a shop but we have a Showroom you can visit.
Opening Hours 9am to 5pm Monday to Friday.

9. How do I open a Credit Account with You?

Please contact our sales team and they will be glad to help you.
Telephone No 01782 411827

10. What guarantee do you offer?

All equipment has a 12 month guarantee, subject to fair wear and tear.